Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged.

In circumstances where you consider a product defective or damaged, please contact us at 204-452-9427 within 48 hours of notification of your order being available for pick-up (or arriving at your home, when it is a home delivery) with details of the order#, products and defect/damage.

If there is a discrepancy in size, the Pembina Vet Hospital management may issue an exchange for the same product, in a different size. This is decided on a case-by-case decision based on the vendor's policies.

Seasonal items are not eligible for exchange. Restocking fees will apply to allow for processing and returns back to the vendor.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION, TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and can only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All returns must be authorized by the management of Pembina Veterinary Hospital.

All inquiries regarding returns and/or exchange can be directed to 204-452-9427.